Contact Us
How to reach us
Our Customer Champions can help through live chat, email or telephone. For questions about verification, the support team is available around the clock.
Phone
Call us on 0800 901 2512, Monday to Saturday, 10am to 6pm. We may record calls to keep your account secure and to train our team.
You can write to us at [email protected] and a member of our team will reply.
Safer gambling line
If you want to talk about your play or our safer gambling tools, our dedicated line is open 24 hours a day on 08003163488.
Complaints
To raise a complaint, contact Customer Services by phone or live chat and give us your name, username, date of birth, what happened and when, plus any screenshots. Please raise it within six months, or within seven days if it is about how a game or wager was settled. Our Complaints Team acknowledges escalated complaints within 24 hours and aims to reply within 10 working days, and complex cases can take up to 8 weeks. If our final answer does not resolve it, customers in Great Britain can ask the Independent Betting Adjudication Service to review it free of charge. We cannot take complaints through social media.
Who we are
Lucky VIP is operated by Rank Interactive (Gibraltar) Limited, which holds Gambling Commission licence account 57924 for players in Great Britain.