Responsible Gambling

Playing safely

We want playing with us to stay fun. Only gamble with money you can afford to lose, never gamble to solve money problems, and take a break if play stops being enjoyable. Players must be 18 or over, and gambling under that age is an offence.

Signs to look out for

It may be time to get help if you spend more time or money than you can afford, find it hard to stop, chase losses, borrow or sell things to keep playing, hide your gambling from others, or feel anxious, guilty or low because of it. The more of these that sound familiar, the more likely it is that gambling has become a problem.

Deposit limits

In the cashier you can cap your net deposits per day, per week or per month. Net deposit means what you deposit minus what you withdraw. A gross deposit limit caps the total you can deposit over a day, a week or a month.

Session reminders

Game session reminders tell you how long you have been playing. You choose how often they appear, from every 15 minutes up to once an hour.

Take a Break

You can lock your Lucky VIP account for anywhere between 24 hours and 6 weeks. The break cannot be cancelled early, and your account opens again once the period ends.

Self-exclusion

For a longer pause, self-exclusion locks you out for anywhere from 6 months to 5 years, and it also covers the sister casinos and bingo sites run by our operator, Rank Interactive (Gibraltar) Limited. When the period is over, you can ask Customer Support to reopen your account, and our Safer Gambling team will contact you within 3 working days with a short questionnaire to check that it is safe to do so.

Gamstop

Gamstop is a free national scheme that lets you exclude yourself from every online gambling company licensed in Great Britain. We are signed up to it and apply exclusions it sends us across our sites.

Where to get support

Our customer service team is trained to help and you can reach our safer gambling line at any hour on 08003163488. GamCare offers free, confidential advice on 0808 8020 133. Gambling Therapy, part of the Gordon Moody charity, runs online support groups and can be called on 01384 241292. The National Problem Gambling Clinic offers treatment that includes family therapy, and Gamblers Anonymous runs support meetings and online forums.